Product Support

Licensed users can obtain product support by emailing or calling Muthén & Muthén. The best way to obtain support for an analysis problem is to email the input setup, data, and output to support@statmodel.com. When emailing for support, please include your product license number in your message. For phone support, the phone number is (310) 391-9971.

Current Mplus Updates

Mplus Version 6.12 is available at no cost to anyone who purchased Mplus within the last year and to those with a current Mplus Product Support and Upgrade Contract. Mplus Version 6.12 can be downloaded using the new online system. It is now possible to order online, receive immediate downloads, and register your license. We also offer more convenient access to the latest versions to users with current Upgrade and Support Contracts, including full downloads for multiple platforms. Through the new system you can easily update your account, monitor new orders, see license expirations, renew your existing license and have access to the latest full installation downloads via your customer center.